Returns policy

πŸ”„ RETURN & REFUND POLICY

Thank you for shopping with us. We value your satisfaction and want you to feel confident when purchasing from our store.

πŸ“… Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging

  • Proof of purchase (order number or receipt) is required

Items that are damaged due to normal wear and tear, misuse, or improper handling are not eligible for return.

🚫 Non-Returnable Items

Certain items are non-returnable, including:

  • Items marked as final sale

  • Personalized or custom-made products

  • Gift cards

  • Items returned after 30 days from delivery

πŸ’° Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

πŸ“¦ Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Original shipping fees (if any) are non-refundable

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

❗ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Clear photos or videos of the issue

We will arrange a replacement or full refund at no additional cost.

⏱ Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company (processing times may vary)

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

πŸ“© Contact Us

For return or refund inquiries, please contact us at:
πŸ“§ Email: berzapi.help@gmail.com